Privacy Policy
Last updated: September 20, 2025
This Privacy Statement describes how Cmychat.com ("Cmychat," "we," or the "Site") collects, uses, discloses, or otherwise processes information about you ("Personal Information"). This Statement applies to Personal Information collected by Cmychat both online and offline, including when you visit or use our Site, any other applications or services that link to this Privacy Statement, or when you otherwise communicate directly with us (collectively, "our Services").
Personal Information We Collect.
The types of Personal Information we collect vary depending on how you interact with Cmychat. The following outlines the types of information we may have collected and the sources from which they were collected in the past 12 months. Please note that we do not collect "Sensitive Personal Information" as defined by law.
a. Information You Voluntarily Provide
When you actively interact with us or use our Services, you may provide Personal Information such as:
Identifying Information: name, address, email address, phone number, and contact preferences.
Demographic Information: age (to ensure you meet the legal age to receive communications from us), gender, etc.
Financial Information: Credit or debit card information used to purchase Cmychat products.
Account and Profile Information: Contact information, purchase history, communication preferences, hairstyle and quality preferences, online shopping cart items, saved favorites, product reviews, etc.
User Content: Comments, product reviews, or other materials you post on our website or social media pages. Please note that if you post information in public areas, it may be accessible to Cmychat, other users, and the public. We recommend avoiding posting sensitive information that could identify or target you.
Preferences and Feedback: Interests, product usage, purchasing motivations, feedback on product and website experiences, etc.
Audio and Video Information: This includes your likeness or voice in photos, videos, or recordings, such as content submitted in product reviews, comments, or social media tags.
b. Information We Generate or Collect Automatically
When you use the Services, we may automatically collect or generate some information, including:
Identifiers: Unique information used to identify you or your device, such as cookie identifiers, usernames, and email addresses.
Device Information: Device type, operating system version, browser type, MAC address, and device settings. Web Activity Information: Browsing history, search history, pages visited, click history, shopping cart activity, and other information about your interactions with the Services.
Commercial Information: Purchase history, including product serial number and purchase date.
Geolocation Information: The approximate region or location from which your device connects to the internet.
Inferences: Analytical information about your preferences or behavior generated based on collected data.
We may collect this information through tracking technologies such as cookies, pixel tags, web beacons, or scripts to optimize user experience and Service functionality.
Strictly Necessary: To ensure the proper functioning of the website, such as saving privacy preferences, login information, or form data.
Functional: To enhance a personalized experience, such as remembering language, region, or shopping cart items.
Analytics and Performance: Collects website usage data, such as number of visits, duration of stay, and page errors.
Advertising and Targeting: Collects device information to provide interest-based advertising and content.
c. Information from Third Parties
To optimize the Services and provide content that may be of interest to you, we may collect information from the following sources:
Acquaintances: Information provided by friends or referrals.
Service Providers: Companies that assist in managing social media, events, or marketing. Business Partners: Partners who assist with product trials, product promotion, and brand partnerships.
Advertising Partners: Contact information of consumers who provide marketing communications.
The types of information we may collect from third parties include:
Identifying Information: Name, contact information, social media handles, etc.
Audio and Video Information: Photos or videos containing your likeness or voice.
Commercial Information: Purchase history and related spending.
User Content: Content you publicly post on social media or other platforms.
How We Use Personal Information
We use the personal information we collect for various purposes to provide you with quality service, optimize your shopping experience, and help us run our business better. The following are the primary ways we use personal information:
Providing Access and Account Management: We use personal information to maintain your account, ensure smooth access to the website and its features, and protect the security of the website and your account.
Order Fulfillment and Service Provision: We use your information to process orders, payments, shipments, and to assist with returns, exchanges, and after-sales services. We also use information for trial programs or other promotions.
Communication and Notification: We use personal information to respond to or notify you when you place an order, submit questions or comments, or participate in an event or survey. We may also notify you about product arrivals, promotions, or other related information.
Personalized Experience: We will provide you with personalized website content, recommendations, and service experiences based on your interests, preferences, and browsing behavior.
Research and Analysis: We use personal information to analyze website usage, shopping behavior, and access patterns to optimize website functionality and user experience.
Marketing and Advertising: We may send you customized marketing and advertising content that is generally relevant to your interests and designed to enhance your shopping experience.
Business Operations and Improvement: We use personal information to research and analyze business performance, maintain programs and accounts, improve product and service quality, detect and prevent fraud, and for other business purposes permitted by law.
Compliance, Security, and Risk Management: We use personal information to ensure the safety of you, other users, our employees, and property, to respond to legal requirements, court orders, government requests, product recalls, or safety incidents, and to prevent fraud or abuse.
Other Uses with Your Consent: If you consent to the use of your personal information for a specific purpose when collecting it, we will use the information based on your authorization.
How Personal Information is Disclosed or Shared
Cmychat may disclose the personal information we collect to third parties under certain circumstances, but we will not sell or share your information for monetary purposes. Specific sharing circumstances are as follows:
a. Service Providers: We may provide your personal information to third parties that provide services on our behalf or assist in the operation of our services, such as:
Customer support;
Data hosting and analysis;
Payment processing;
Email delivery;
Marketing and advertising measurement;
Database management.
These third parties may only use your information as instructed or authorized by us and may not use it for any other purpose.
b. Business Partners: We may share your name, contact information, and purchase information with partners, such as:
Product protection service providers (such as extended warranty services);
Related insurance or after-sales protection services.
c. Advertising and Analytics Providers: To deliver interest-based advertising and optimize website and app experiences, we may use collection technologies to share information with advertising or analytics providers. This information is used to:
Track user behavior and interests on websites, apps, and third-party platforms;
Study and analyze user usage habits and improve the service experience.
d. Key advertising and analytics partners include:
Google Analytics: Used to analyze website usage. For details and opt-out instructions, please see the Google Analytics Privacy Policy.
Meta/Facebook: Used for ad targeting and interest profiling. For details and opt-out instructions, please see the Meta Data Policy.
Criteo: Used for dynamic retargeting ads to display products you may be interested in. For details and opt-out instructions, please see the Criteo Privacy Policy.
Opt-in data obtained via SMS or other means will not be shared with any third party.
e. Professional Advisors: We may disclose necessary personal information to professional advisors for professional services (such as legal, auditing, or insurance matters).
f. Compliance, Fraud Prevention, and Security: We may share personal information for the purposes described above to comply with laws and regulations, prevent fraud, and ensure security.
g. Business Transfers: We may sell, transfer, or share some or all of our business and assets, including your personal information, in the event of a divestiture, merger, acquisition, reorganization, asset sale, bankruptcy, or dissolution.
h. Your Consent or Instruction: We may disclose information at your request with your explicit consent or instruction. i. Anonymous or De-identified Information: We may share anonymized, de-identified, or aggregated information with third parties, as permitted by law. This information does not identify you.
Please note that personal information you post on our services or social media pages (such as blog posts, comments, and forum posts) may be accessible or public to other users.
Retention of Personal Information
We will retain your personal information for the period necessary to fulfill the purposes described in this Privacy Statement, unless a longer retention period is required or permitted by law. Please note that in many cases, we must retain all or some of your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, prevent fraud, deceptive or illegal activity, or for our other business purposes.
Your Privacy Rights and Other Choices
Under applicable law, you may have certain rights and choices regarding your personal information. Please note that the specific rights may vary depending on your state or region.
a. Accessing, Modifying, and Deleting Personal Information
Under law, you may have the following rights:
Access your personal information;
Confirm whether we are processing your personal information;
Learn what types of personal information we collect and process;
Obtain a copy of your personal information in a portable format.
Correcting Information: In certain circumstances, you can modify your personal information through self-service tools or by contacting us.
Deleting Information: You can request that we delete certain personal information.
Controlling or Objecting to Certain Uses: You can opt out of having your personal information used for targeted advertising, the sale of your personal information, or certain profiling activities that may have legal or similarly significant consequences.
b. Managing Communication Preferences
If you do not wish to receive marketing communications from us, you may notify us as provided in the "How to Contact Us" section.
Our marketing emails generally provide options to unsubscribe or modify your preferences.
Even if you opt out of marketing communications, you may still receive non-promotional communications, such as order updates, account information, or service announcements.
c. Managing Cookies and Other Collection Technologies
When you first visit our Services, you will see a banner offering the option to accept or decline different types of cookies (excluding essential cookies).
You can change your preferences at any time by clicking the "Your Privacy Choices" link at the bottom of the website.
You can also manage cookie preferences through your browser or device settings, but some services may not function properly as a result.
Cookie-based controls are limited in mobile apps, but you can adjust your personalized advertising preferences in your Android or iOS settings.
Industry self-regulatory platforms such as the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA) provide more information about targeted advertising choices and privacy.
If some of our collection technologies are considered "sales/sharing" under California law, you can opt out through "Your Privacy Choices." Please note that opting out may affect some website functionality.
d. Geolocation Data
If you have previously allowed us to collect your device's geolocation information, you can opt out at any time through your browser or mobile device settings.
Security
Cmychat has implemented various administrative, technical, and physical measures to protect the security of your personal information. While we strive to ensure information security, please note that no data transmission over the internet is 100% secure, and therefore we cannot guarantee that your personal information will not be protected from unauthorized access or disclosure.
To the extent permitted by applicable law, Cmychat assumes no liability for any circumstances arising from unauthorized access, use, disclosure, or loss of personal information.
Personal Information Processing and Storage Locations
The personal information we collect and process may be transferred, processed, and stored globally, including but not limited to Hong Kong or other countries. Please note that the data protection laws in these regions may differ from those in your region, but we will do our best to protect your information in accordance with this Privacy Policy.
Children
Our services are intended for users aged 16 and over. We comply with applicable laws regarding children's online privacy protection and do not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If a parent or guardian becomes aware that their child has provided us with personal information without their permission, please contact us by email.
If we become aware that a child under the age of 16 has provided personal information, we will take reasonable steps to delete that information from our records to protect the child's privacy.
Do Not Track Disclosure
Some browsers offer a "Do Not Track" privacy preference. When you enable this feature, your browser sends a request to the website indicating that you wish not to be tracked. Please note that our website does not currently respond to "Do Not Track" signals.
Links to Other Websites
The Service may contain links to third-party websites or online services. These links are provided solely as a convenience and do not imply an endorsement or affiliation with these third parties. Please note that other websites, mobile applications, or online services may have different privacy policies and information practices. We encourage you to carefully review the privacy policies of these websites or services when you visit them, especially before clicking on ads or providing personal information.
Changes to This Privacy Statement
We may occasionally modify this Privacy Statement and, to the extent permitted by law, will apply those changes to previously collected information. The date at the top of the Privacy Statement will reflect the most recent update. Please review this Privacy Statement periodically, as we review and update it as necessary at least every 12 months.
If we make material changes to how we collect, use, or share personal information, we will endeavor to notify you before the changes take effect, such as by posting a prominent notice on the Cmychat website.
How to Contact Us
Cmychat welcomes your inquiries and comments. If you have any questions, concerns, or complaints about this Privacy Statement or our information practices, or if you would like to exercise your privacy rights, please contact us at contact@cmychat.com.