Return Policy

If you are dissatisfied or encounter any quality issues after receiving the product, please contact us via email and we will promptly address the issue.



Return Period

You can request a return or exchange within 30 days of receiving the product (based on the receipt date).

If a return request is not made after 30 days, Cmychat will not process it (except in special circumstances).



Return Requirements

To qualify for a return or exchange, the product must meet the following conditions:

  • Unused, unwashed, and undamaged;
  • Retain the original packaging, tags, instruction manual, warranty card, and all included accessories;
  • The product and packaging must be free of noticeable odors, stains, or other defects that would affect resaleability.

If the product does not meet these conditions, Cmychat may refuse the return or charge a refurbishment/depreciation fee.



Quality Issues or Shipping Damage

If the product is damaged or has quality issues during shipping, please take photos upon signing for it and follow the logistics process (you may refuse to sign or make a note on the receipt).

Contact us within 48 hours of signing for the product and provide photos or videos. If the return or exchange is confirmed to be a quality issue or shipping damage, we will cover the return shipping costs and prioritize processing.



Return and Exchange Process

Send your request via email to contact@cmychat.com. Please include "Return/Exchange Request + Order Number" in the subject line.

Please include:

  • Order number, orderer's name, contact number, and delivery address;
  • A brief description of the reason for the return/exchange;
  • A clear photo or video showing the entire product, the defect, and the packaging;
  • Desired response: Refund or exchange (please specify the model/color for exchange).

Once we receive your return or exchange request, we will review and respond within 2 business days (delays may apply in special circumstances).

Once approved, we will provide a return address and RMA number. Please do not return the item before receiving authorization, as this may result in our inability to process the return.

Please return the item as requested, indicating the RMA number on the package and providing the tracking number. We recommend using a tracked shipping method; we are not responsible for lost returned items.

Once the item is returned and confirmed eligible for return or exchange, we will process your refund or exchange as soon as possible.



Shipping Information

For returns not related to quality issues (e.g., dislike, wrong size, etc.): Return shipping is your responsibility; refunds will be made via the original shipping method (excluding return shipping, unless the original order received free shipping).

For returns related to quality issues or shipping damage: Upon verification, we will cover the return shipping costs and prioritize processing.

If the item is lost during the return process or an RMA is not completed as required, a refund may not be processed, and we reserve the right to pursue reimbursement.



Refund and Exchange Processing Timeframe

Once the item is received and confirmed eligible for return, your refund will be issued within 10 days via the original payment method.

If the item is in stock, we will resend it as soon as possible after confirmation, usually within 7 days. If the item is out of stock, we will promptly contact you to refund or wait for restocking.



Refund Notice

Refunds will be credited to the original payment account or bank card, and the payment time typically ranges from 3 to 14 days. If the original payment account information has changed or the return is unavailable, we will negotiate alternative options.



Gifts and Promotional Items

Please include any gift or promotional item with your return. If lost or damaged, we reserve the right to deduct the corresponding fee from your refund or refuse the return.



Some items are not returnable or exchangeable.

The following situations are generally not eligible for unconditional returns (please refer to the product page for details):

  • Beauty/hygiene products that have been opened and used, making them unreusable;
  • Quality issues caused by improper personal care or damage;
  • Customized products (if customized, please refer to the product page for details).



Contact Us

If you have any questions regarding returns or exchanges, please contact us via email.

Please include:

  • Order number;
  • Recipient name;
  • A brief description of the issue;
  • Attachments (photos/videos or tracking number).

We will review and contact you as soon as possible to assist with any issues.